Shipping & Receiving

Shipping Tips

What Is Shipping?

Shipping is the hauling of goods or materials from one point to another. In our industry the materials are normally picked up by the trucker, but loaded onto the truck by someone else. The trucker hauls the materials, along with probably several other sets of materials, from the departure city to the destination point. The materials are then unloaded, again by someone other than the trucker.

Hence, the fee for shipping includes services limited to the transport of the materials from one point to another, and requires generally one person.

What Is Drayage?

Drayage is the handling of shipments and collateral materials upon their arrival at the exhibit hall. This includes:

• Labor and equipment to marshal the vehicles.
• Labor and equipment to unload and deliver the materials to the booth, and check the shipment against the bill of lading.
• Labor and equipment to pick up the empty shipping containers and load them onto trucks for storage during the show.
• Trucks and drivers to haul the empty containers to an off-site storage facility.
• Rental of the off-site storage facility.
• Trucks and drivers to return the empty containers from the off-site storage facility to the exhibit hall at the end of the show.
• Labor and equipment to unload the empty containers from the trucks and redeliver them to the proper booths.
• Labor and equipment to pick up the re-packed materials, check them against the shipping papers, and reload them onto trucks for outbound shipment.
• Labor and equipment to marshal the vehicles during the outbound movement.

Questions and Answers

1. How do I file a claim for missing or damaged inbound freight? Go to the Freeman Service Center located on-site during the Exposition.
2. When will I get my empty crates back? Other exhibitors have already received their "empties." Cartons will be returned first so you can start packing and crates will be next. Crate return is random, but all cartons and crates will begin returning once aisle carpet is removed.
3. How do I trace my shipment? If you have not received your return shipment in a week to ten days, call your carrier or Freeman at 407-857-1500 .
4. How do I file a claim for damage or missing outbound freight? Call the Freeman Service Center at 407-857-1500 .

Money Saving Ideas

1. Ship in advance to the warehouse. Ship prepaid and keep an inventory and the tracing numbers of all your shipments.
2. Place a rider on your insurance policy from the time your exhibit and product leaves your possession until it is returned. Your company is responsible for your exhibit and product.
3. Do not ship extra product to the show to sell. Over the counter sales (i.e., cash check, and/or credit cards) are not permitted. Only bona fide business orders for future delivery may be taken.
4. Remove all old shipping labels before you send anything to Freeman and attach clean labels, provided in this manual, with your company name and booth number clearly marked.
5. Take the extra time to ensure that your display and product are packed neatly and securely.